Definition of Emotional Intelligence As the workplace adjusts to fewer people doing more work, new sets of skills are needed. Often there is no one around to supervise and direct the actions of others. Each worker must be able to work well with others, to direct their own work, and [...]
There has been much attention placed on social emotional learning (SEL) in the last few years. SEL is critical to the success of every person in our society. No doubt about it, improving SEL skills will result in more emotionally connected youth and adults. But is that enough to instill [...]
An important part of empathy is the ability to trust and be trusted. This is key to bullying prevention. When trust exists between individuals it allows them to take risks and be open with each other. As trust builds, there will be more sharing of information, feelings, and opinions. The [...]
Many jobs require employees to work with customers or clients. Your students need to start developing their communication skills so they can successfully interact with customers when required to do so. The quality of customer service is an important factor clients consider when making decisions about where to shop or [...]
Problem solving is the ability to work through problems by using critical thinking skills to arrive at a solution. In the workplace teams have to solve problems every single day. Problem solving as a team improves the chances of coming up with the best solution or result. When people work [...]
Conflict is a normal part of everyday life and this includes the workplace. No one can choose their coworkers or customers. Some people get along great with coworkers or customers, while others have difficulty with one another. Even people that typically get along can sometimes find themselves disagreeing with each [...]
Communication is how people share ideas, knowledge, and information. Everyone has been a part of a team that doesn’t communicate well. It is very difficult to get things done when this is the case. It’s important that the lines of communication are open in order for a group to work [...]
Networking, or forming professional relationships with people, is an important part of any job. Even if someone’s job doesn’t require them to work directly with customers, it never hurts to meet other people in the industry or profession. There are many benefits to networking, including the receiving and sharing of [...]
Every team is only as strong as its weakest member. All it takes is one weak member to bring the entire group down. Sometimes a silent group member can be just as harmful to the group as a negative group member. Someone who fails to participate is not only failing [...]
The conversations people have at work are not always about work. It is appropriate at certain times to socialize, or talk to other people about non-work-related things. Just like socializing with friends, co-workers and managers are expected to socialize with one another. Socializing at work helps strengthen workplace relationships. Socializing [...]
