“We have two ears and one mouth, so we should listen more than we say.” ― Zeno of Citium This is a fairly common quote pertaining to good listening skills. It is no secret that good listening skills are essential for workplace success. In order for a team to work [...]
Everyone, at one time or another, will fail at something. This failure could be something professional, like losing a sale or customer. Or it could be a personal failure, like failing to stand up for oneself. To some, this failure will be a crushing defeat. To others, this failure will [...]
Many jobs require employees to work with customers or clients. Your students need to start developing their communication skills so they can successfully interact with customers when required to do so. The quality of customer service is an important factor clients consider when making decisions about where to shop or [...]
In order for your students to deal effectively with bullying they need to exercise self-control. One way for them to increase their level of self-control is to develop their assertion. Assertion is a positive communication skill and a learned behavior. Assertive people communicate openly and clearly with others. Failing to [...]
Everyone has a certain level of self-control. At one time or another, everyone must handle personal feelings and emotions during difficult life situations. Since bullying can be considered a difficult life situation, self-control is a crucial skill for dealing with bullying as well as bullying prevention. Everyone handles difficult life [...]
Are you aware of your level of self-control? What about your students? You may be very aware of your ability to control yourself, or maybe you have never really thought about it. But you can probably tell which students have high levels of self-control and which ones could use some [...]
Resiliency is the tenth scale of our Personal Responsibility Map®, which is the core assessment in our goal setting and self-determination program. Resiliency is the ability to work through activities and cause bottom-line results to happen. Resiliency includes the ability to bounce back from setbacks and to achieve a stated [...]
According to crisis resolution consultant Dr. Dudley Weeks, there are eight essential steps to conflict resolution. He explains these eight steps in his book The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the Community . While these steps don't always guarantee an optimal [...]
Any discussion on conflict resolution must include a discussion on assertion. This is because assertion plays a big part in the success of preventing bullying and resolving conflicts. Assertion is effective communication, typified by clear, open communication, careful listening, and respect for oneself and others. It is the ability to [...]
Conflict is a common, inevitable part of life. It exists because people don’t always get along or agree. Because conflict is a normal part of everyone’s life, conflict resolution, or the ability to resolve conflicts effectively, is a crucial skill for everyone to have. This is especially important in the [...]
