Conflict Resolution: It Starts with Assertion

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Any discussion on conflict resolution must include a discussion on assertion. This is because assertion plays a big part in the success of preventing bullying and resolving conflicts. Assertion is effective communication, typified by clear, open communication, careful listening, and respect for oneself and others. It is the ability to understand a situation well enough to state clearly what your needs and wants are, while at the same time respecting the rights of others. Assertive people tell others what they want in a clear, confident way.

Bullying Prevention and Assertion

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With bullying prevention, the ability to be assertive and communicate wants and feelings to others is an important habit to develop. Bullies and those they victimize tend to lack the skills of assertion. Individuals who bully use an aggressive communication style to dominate others and get what they want. Victims of bullying have a deferring communication style that makes it difficult for them to stand up for their rights. Developing assertion in both types of these individuals will replace their destructive communication style and enable them to communicate their wants and needs effectively.

Developing Assertion

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Learning how to be assertive is also the first step to learning effective conflict resolution. Effective conflict resolution is not possible unless all parties have developed an assertive communication style. In our program on conflict resolution we go through 11 steps to becoming more assertive.

1. Decide to change
2. Decide what you want
3. Decide if it is fair
4. Ask for what you want in clear, concise statements
5. Know how to say no
6. Learn how to listen
7. Take risks
8. Be calm and relaxed
9. Express your feelings openly
10. Give and take compliments
11. Give and take fair criticism

If you would like to see how our Bullying Prevention program can assess and teach the skills of assertion and conflict resolution click the free trail link below.

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By | 2017-04-30T16:18:14-04:00 February 27th, 2017|Bullying Prevention, Emotional Intelligence, Soft Skills|0 Comments

About the Author:

Terry Schmitz is the founder and owner of The Conover Company. Terry has been involved in the development of assessments for both education and corporations for over 30 years. He has developed hundreds of job-specific assessment systems that link to skill building systems.

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