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2/ 3 of Success in the Workplace is Soft Skills

Why are soft skills and soft skill assessments important for business? Read the facts below and see for yourself. Understanding soft skills (or emotional intelligence) and how it contributes to any work organization is crucial for any organization’s success.

Soft Skills Makes and Saves Money

The United States Air Force used emotional intelligence to select their recruiters and they estimated this saved them $3 million.
Partners who scored above the median on 9 or more of the 20 competencies delivered $1.2 million more profit from their account.

Insurances sales agents with weak emotional competences sold less than $54,000.

Insurance sales agents with high emotional competences sold more than $114,000.

The Six emotional Competencies That Distinguished Stars from the Average:

  • Influence
  • Team leadership
  • Organizational awareness
  • Self-confidence
  • Achievements drive
  • Leadership

Emotional Intelligence Influences Success in the Workforce

Sales reps hired based on emotional competencies were 90% more likely to finish their training than those who were not.

Comparing managers who completed emotional competence with those who had not, the managers with completed emotional training grew their business by 18.1% compared to the 16.2% of growth by managers who did not complete the training.



[from L’Oreal] selected on the basis of emotional competence also had 63% less turnover during the first year than those selected in the typical way.

In a large beverage firm, selecting candidates not based on emotional competencies lead to a 50% chance of the candidate leaving after 2 years.

Selecting candidates based on emotional competencies lead to a 6% chance of the candidate leaving after 2 years.

What Are Important Soft Skills?

The Three Most Important Soft Skills for Executives:

  • Handling change
  • Working well with a team
  • Good interpersonal relations


Accurate self-assessment is associated with superior performance

Optimism leads to increased productivity!

Again use the 85%of success in the workplace is due to emotional competence. 15%is due to technical skill.

Source: The Business Case for Emotional Intelligence