The Conover Company seeks a full time Customer Service Representative who will also assist the sales staff. The Conover Company is an assessment and training company based in Appleton, Wisconsin that has been in business for over 40 years. We are seeking a driven, self-motivated individual to join our small, close knit team.
Highschool Equivalent (required); Bachelor’s Degree (preferred)
Customer Service/Sales experience (required)
Experience using CRM, CMS, and project management software (preferred)
Experience with Microsoft and Google Office applications (required)
Full time (40 hours per week)
Competitive Pay (based on experience)
Benefits include (after probationary period):
- Health Insurance
- Optional Dental and Vision
- 401(k) with matching
Must have reliable transportation
Employees will be in the office during the introductory period for training and then will be a combination of in the office and remote. This position will begin in the office.
We are looking for a motivated, team oriented individual to assist and upsell to our existing customers. Interested applicants must be able to learn quickly, work efficiently, and manage multiple tasks at a time. This position is designed with a view to grant increased sales responsibilities and incentives as you become more familiar with our company and our products.
Responsibilities will include providing technical support to customers via instant message and over the phone (inbound and outbound), onboarding and educating new customers in the use of our products, and ensuring a positive customer experience to upsell and increase company revenue. Additional sales responsibilities may include taking customer orders, writing quotes, and managing customer accounts with our CRM.
Interested candidates should fill out the following form.