Responding Social Skills (Work)

Workplace Social Skills is a three-part system that covers the basics of social skills on the job. The three parts include Personal, Responding and Initiating Social Skills. Responding Social Skills includes: Take Responsibility, Be Dependable, Accept Consequences, Have Self-Control, Maintain Hygiene, Grooming and Dress, Be Positive, Tell the Truth, Be Polite and Courteous, Be Assertive.

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Listen and Respond to Others

  • Stop and look at the speaker
  • Show that you are listening
  • Ask questions for understanding
  • Repeat what you think is said
  • Think about feelings
  • Don’t interrupt
  • Don’t judge
  • Decide how to respond
  • Respond

Follow Directions

  • Look at the person
  • Listen carefully to the directions
  • Repeat the directions
  • Think about what to do
  • Ask questions
  • Follow the directions
Understand the Feelings of Others

  • Look at the person’s face
  • Look at the person’s eyes
  • Look at the person’s bodily actions
  • Listen to what the person says
  • Ask questions to get a better understanding
  • Decide what the person is feeling
  • Decide what to say or do
Understand the Feelings of Others

  • Look at the person’s face
  • Look at the person’s eyes
  • Look at the person’s bodily actions
  • Listen to what the person says
  • Ask questions to get a better understanding
  • Decide what the person is feeling
  • Decide what to say or do

Handle Criticism

  • Look at the person
  • Listen to the criticism
  • Don’t get angry
  • Learn to accept fair criticism
  • Ask questions
  • Ask for ways to improve
  • Decide to act on the criticism

Respond to Peer Pressure

  • Try to understand
  • You are in control
  • You can choose how to act
  • Say no
  • Give a reason for not doing what they want
  • Ignore the person
  • Change the subject
  • Walk away
Problem Solving

  • Know there is a problem
  • State the problem
  • Get the facts
  • Organize the facts
  • Think about the facts
  • Find the causes
  • Make a plan
  • Do the plan
  • Look at the results

Deal With an Angry Person

  • Know that someone is angry
  • Let them show their anger
  • Later, ask them what was wrong
  • Decide if it was your fault
  • If it is your fault, tell the person that you are sorry
  • Tell the person that you will try to correct your actions
  • Try to do better