The Sales program is designed to assist the individual in assessing and enhancing key factors for successful
selling. It does this by:

• Identifying eleven key sales success competencies—The Sales Success Map
• Providing an external (someone who knows the individual) assessment of the individual’s skills in the eleven key sales success skills—The Sales Success Survey.


The Sales Success Map was developed from research which identified common characteristics and the resulting behaviors of high-achieving sales professionals. By completing, scoring, and profiling the results of The Sales Success Map, individuals will gain an understanding of how they see themselves currently applying skills that are known essentials to high-achieving sales professional.

The scales are divided into two major categories—Personal Skills Dimensions and Sales Skills Dimensions.

Personal Skills Dimensions:

  • Achievement Drive
  • Contact Initiation
  • Time Management
  • Self-Esteem

Customer Service Skills Dimensions:

  • Rapport
  • Empathy
  • Presentation
  • Impact
  • Feedback Management
  • Closing
  • Service Management