The Customer Service program is designed to assist the individual in assessing and enhancing key emotional intelligence factors for successful customer service. It does this by:
• Identifying eleven key customer service success competencies—The Customer Service Map
• Providing an external (someone who knows the individual) assessment of the individual’s skills in the eleven key customer service success skills—The Customer Service Survey
The Customer Service program helps to identify and eliminate the root causes of failure in the customer service process. By gaining an understanding of individuals’ present levels of functioning in those key customer service success skills, individuals can begin to develop new skills that will enhance their customer service success.