Initiating Social Skills (Work)
Workplace Social Skills is a three-part system that covers the basics of social skills on the job. The three parts include Personal, Responding and Initiating Social Skills. Initiating Social Skills includes: Greet Others/Start Conversations/Give Help, Introduce Self, Ask for Help/Assistance/Feedback, Give Directions, Join Others in Groups, Apologize/Excuse Self, Give a Compliment, Make a Complaint.
Greet Others/Start Conversations/Give Help
- Make eye contact
- Stand the correct distance apart
- Greet others
- Ask questions
- Make comments
- Give help
Introduce Self
- Choose the correct time
- Make eye contact
- Stand the correct distance apart
- Greet others
- Tell your name
- Ask questions
- Give information
Ask for Help/Assistance/Feedback
- Choose the correct time
- Stand the correct distance apart
- Make eye contact
- Ask for help
- Ask for feedback
Give Directions
- Look at the person
- Stand the correct distance apart
- Speak Clearly
- Ask questions to clarify
- Go over the steps
- Do the work
Join Others in Groups
- Decide if you want to join in
- Decide on how to join in
- Decide on the correct time to join in
- Talk to others in the group
- Ask if you can join in
- Join in and do the activities
Apologize/Excuse Self
- Be aware of a mistake
- Think over what to say
- Choose how to say it
- Choose to whom to say it
- Choose where to say it
- Make the apology
- Try not to do it again
Give a Compliment
- Choose the reason for compliment
- Choose the person you want to compliment
- Choose how to give the compliment
- Choose the correct time and place
Make a Complaint
- Notice a problem
- Choose if it is worth it to say something
- Choose to whom to complain
- Be clear
- Be calm
- Put yourself in their shoes
- Keep to the point
- Look at the behavior
- Don’t attack the person
- Thank the person for listening