Using Mobile Technology to Teach Freedom and Independence – Part II
July 27, 2011

In Part I of this two-part series, I gave you an idea of the history and the evolution of our Functional Skills System software program. While our mobile apps have come a long way since the early days of development, one thing has remained constant; we never stop focussing on the end result. Whether it’s the Apple II computer of the 1980’s or the iPad of today, when students have technology at their fingertips they are more motivated to learn, and motivation yields results every time.

Using Mobile Technology to Teach Freedom and Independence – Part 1
July 18, 2011

We live in an exciting time. Technology is making it easier and easier for people with disabilities to function independently in their homes, workplaces, schools and communities. Things that were once thought impossible are now possible with the aid of these new innovations. Every day there are new tools available to assist in the transition toward independent living, but none have had as big of an impact as the iPod Touch or more recently, the iPad.

Understanding Anger Management Map™ Results
July 12, 2011
In last week’s blog I talked about the core assessment in our Anger Management Program, the Anger Management Map. The Anger Management Map is a research-based assessment of the core skills related to anger management. The Map assesses individuals on six scales, including Interpersonal Assertion, Empathy, Stress Management, Interpersonal Aggression (Anger), Interpersonal Deference (Fear) and Change Orientation. 

The first three scales, Interpersonal Assertion, Empathy, and Stress Management, address core skills related to anger management. The last three scales, Interpersonal Aggression, Interpersonal Deference, and Change Orientation, address problematic traits related to anger management.

The Breakdown

Now let’s take a closer look, and break down each scale individually.

Interpersonal Assertion

Interpersonal Assertion is the ability to clearly and honestly communicate personal thoughts and feelings to another person in a comfortable, direct, appropriate and straightforward manner. It is the preferred style of communication, as opposed to the two problematic opposites to Interpersonal Assertion, which are Interpersonal Aggression and Interpersonal Deference.

Interpersonal Aggression

Interpersonal Aggression negatively affects relationships. It involves the anger emotion, which must be understood and changed to the anger management emotional skill.

Interpersonal Deference

On the other end of the spectrum, Interpersonal Deference results in ineffective communication, and also negatively impacts relationships.  It involves the fear emotion that must be understood and changed to the anxiety management emotional skill.

Obviously Interpersonal Assertion is the desired skill to possess. Since these three skills are highly exclusive of one another, it is unlikely an individual will score high on more than one of these three scales. Scoring high on two or more of these scales brings into question a core understanding of self and how one behaves in stressful situations. Another potential cause of two or more high scores in Assertion, Aggression or Deference could be a lack of honesty and understanding in answering the questions. While the Anger Management Map does not possess a lie factor scale, two high scores could be an indication of dishonesty in answering the questions in the assessment.


Empathy is the ability to correctly understand and respond to the expressed thoughts, feelings, behaviors and needs of others. Research has proven that in order for an individual to express anger to another individual, the attacker must suppress the empathy he or she may feel for that individual. Empathy plays a key roll in preventing anger outbursts directed at another individual.

Stress Management

Stress Management is the ability to choose and exercise healthy self-control in response to overwhelming events or circumstances. Simply stated, stress triggers anger. Learning to control one’s stress is the fundamental key to managing anger and violence.

Change Orientation

The final scale is Change Orientation.  It is arguably the most important scale in the Anger Management Map.  Change Orientation is the degree to which an individual is satisfied with his or her present level of skill in relation to the anger management assessment. Change Orientation is a reliable predictor of the potential for success through skill intervention.

Making Sense of the Results

A low Change Orientation score suggests that this individual is satisfied with  his or her present set of anger management skills. This is fine if Interpersonal Assertion, Empathy and Stress Management scores are high and Interpersonal Aggression and Deference scores are low. However, if they are not, a low Change Orientation score could mean that this individual is not open and willing to make the effort to improve these anger management skills. Conversely, a high score in Change Orientation suggests this individual is open to change in his or her life and is a good candidate for training.

Want more information on how to use our anger management and emotional intelligence assessment and skill intervention system?  Take a look at our new Conover U training website.  See


The Anger Management Program™
July 5, 2011

Road rage, rape, murder and child abuse are just a few of the many tragedies our society suffers as a result of anger and violence.  Understanding the cause and effect relationship between anger and violence can help us diffuse turbulent situations before they turn violent. Violence is often the result of anger that is left unchecked. The first step to learning to curb feelings of anger is to discover the root cause of one’s anger. The purpose of our Anger Management Program is to help individuals lean how to identify, understand, and diffuse anger before it turns into violence.

The Anger Management Map

The Conover Company created the Anger Management Map as an evidence-based assessment for anger management.  The Anger Management Map, a core assessment in our Anger Management Program, scales individuals based on six of the most basic factors related to controlling one’s anger.

The Six Scales

  1. Interpersonal Assertion – A personal communication skill indicated by the direct, honest, and appropriate expression of thoughts, feelings and behavior.
  2. Interpersonal Aggression – A personal communication style which violates, overpowers, dominates, or discredits the other person’s rights, thoughts, feelings or behaviors.
  3. Interpersonal Deference – A personal communication style which is indirect, self-inhibiting, self-denying and ineffectual for accurate expression of thoughts, feelings and behaviors.
  4. Stress Management – The ability to positively manage stress and anxiety.
  5. Empathy – The ability to accurately understand and accept another person’s thoughts, feelings and behaviors.
  6. Change Orientation – The degree of motivation and readiness for change in specific skill areas.

The Benefits of Online Assessments

These six skill areas represent the most fundamental aspects of anger management and are the basis for both the assessment component and the skill enhancement system. Our new online version of the Anger Management Program is designed to electronically link the assessment component to the skill enhancement component. For those individuals who wish to use their own intervention tools, our skill enhancement system can be turned off. After intervention has been completed, the post-assessment can be used to document the learner’s progress and skill acquisition.

Our Anger Management Program is the tool of choice for identifying the root cause of anger and for providing intervention strategies that work when learning to manage one’s anger.

For more information see and