The Customer Service Profile is a component of The Success Profiler. Its focus is on the identification and skill enhancement of emotional intelligence factors known to help one improve customer service performance. Rather than attempting to address the knowledge and skills related to customer service (as competitive systems do), the focus is on the emotional intelligence skills needed for successful customer service. If barriers are identified, the system provides skill enhancements to remove those barriers. Research has demonstrated over the past 20 years that, while most individuals can obtain the knowledge and technical skills related to customer service without the presence of emotional intelligence, this knowledge is not a factor in increased ability to service the customer.

The Customer Service Profile contains an assessment component electronically linked to a skill-enhancement component. The skill-enhancement component consists of over 50 hours of instruction. The two lowest-scoring areas will be automatically assigned and delivered. The program administrator can change assigned activities through the management system. The management systems scores, assigns, delivers, tracks and reports information on each user in the system.

The Customer Service Profile uses several different assessments to help develop involvement and commitment. The assessments included are:

Personal Skills Map - identifies social/emotional intelligence in order to help users be more successful in life and at work
Winning Colors - identifies present behavioral communication strengths and shows how others may be nurtured and developed
Customer Service Map - identifies common emotional intelligence characteristics of high-achieving customer service professionals
Customer Service Survey - an external rating system intended to validate skills claimed by the test taker of the Customer Service Map

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