The Conover Company
Telemarketer Learning Assessment Program
The following competencies are covered in the Telemarketer Learning Assessment Program:
| Learning Assessment Program 1 | ||
| 1. | Telemarketing | Comprehension-Critical/Conclusion by Reasoning |
| 2. | Is Telemarketing for You? | Conclusion by Reasoning |
| 3. | The Teleservice Representative | Tables/Charts/Graphs |
| 4. | Scripts and Prompters | Word Analysis/General Vocabulary |
| Learning Assessment Program 2 | ||
| 1. | Enunciation and Word Choice | Word Choice |
| 2. | Communicating With the Customer | Word Choice |
| 3. | Telephone Etiquette | Comprehension-Critical/Measurement - Time/Math-Word Problems |
| 4. | Scheduling Calls | Listening - Literal/Measurement - Time |
| Learning Assessment Program 3 | ||
| 1. | Establishing Goals | Decimals/Percentage/Averages/Whole Numbers |
| 2. | Catalog Sales | Tables/Charts/Graphs/Decimals/Percents/Whole Numbers |
| 3. | Trade Discounts | Formulas/Percents/Decimals/Technical Vocabulary |
| 4. | Commissions | Formulas/Decimals/Percentage/Whole Numbers/Fractions/ Averages/Word Problems |
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Oshkosh, WI 54904
1-800-933-1933