The Conover Company
Customer Service Representative Learning Assessment Program
The following competencies are covered in the Customer Service Representative Learning Assessment Program:
| Learning Assessment Program 1 | ||
| 1. | Customer Service | Conclusion by Reasoning |
| 2. | CSRs' Office Skills | Sequencing-Alphabetically/Word Meaning/Spelling |
| 3. | Serving Customers as a Librarian | Conclusion by Deduction |
| 4. | Serving Customers as a Sales Clerk | Charts/Whole Numbers/Percents/Decimals-Money |
| Learning Assessment Program 2 | ||
| 1. | Serving Customers as a Postal Worker | Charts/Abbreviations/Comprehension-Critical/Whole Numbers/Business Forms/Whole Numbers |
| 2. | Serving Customers as a Waiter/Waitress | Conclusion by Reasoning/Memory/Charts |
| 3. | Serving Customers as a Dry Cleaner | Charts/Whole Numbers/Decimals-money/Percents/Measurement-Time |
| 4. | Serving Customers as a Travel Agent | Abbreviations/Time Zones/Measurement-Time/Military Time |
| Learning Assessment Program 3 | ||
| 1. | Serving Customers as a Bank Clerk | Whole Numbers/Word Problems/Decimals-Money/Charts/Whole Numbers/Percents/Word Meaning |
| 2. | Serving Customers as a Real Estate Agent | Charts/Word Problems/Whole Numbers/Decimals-Money/ Measurement-Distance/Fractions/Decimals/Areas/Whole Numbers |
| 3. | Serving Customers as a Maintenance Mechanic | Formulas/Word Problems/Measurement-Areas and Lines/Fractions/ Decimals/Volume |
A Division of Oakwood Solutions, L.L.C.
Copyright 2008, All Rights Reserved
1789 North Oakwood Road
Oshkosh, WI 54904
1-800-933-1933