The Conover Company

The Conover Company
Workplace Social Skills is a 3-CD system that covers the basics of social skills on the job. The 3 CDs include Personal, Initating, and Responding Social Skills. Personal Social Skills Personal Social Skills includes: Take Responsibility, Be Dependable, Accept Consequences, Maintain Hygiene, Grooming and Dress, and more. Take responsibility - Know what you are to do, ask questions, complete work on time, do not blame others for your failures Be dependable - Be on time, know what you are to do, do your own work, complete work on time and follow rules Accept consequences - Know what to do, know the consequences of your actions, do your work, accept the results (good or bad), if results are bad, learn from it, make needed changes Maintain Hygiene, Grooming, Dress - Bathe each day, brush teeth, shave, put on makeup, comb hair, use deodorant, dress for work, wash hands often Be polite and courteous - Look at others, show respect, don't interrupt, listen, use correct manners Tell the truth - Know what is true, tell the truth, be able to prove what is true Be positive - Think positive thoughts, say positive things, feel and act positive Have self control - Understand your feelings, separate feelings from actions, remain calm, do things when calm Be Assertive - Think about what you need, calmly say what you want or need, ask for what you need calmly while respecting the thoughts and feelings of others. Responding Social Skills Responding Social Skills includes: Listen and Respond to Others, Give Directions, Understand Others' Feelings, and more. Greet others/start conversations/give information - Make eye contact, keep correct space, greet others, use appropriate questions, comments, help Introduce Self - Choose correct time and distance, make eye contact, greet others, tell your name, ask questions, give information Ask for Help/Assistance/Feedback - Choose correct time and distance, make eye contact, ask for help, ask for feedback Follow Directions - Look at person, choose correct distance, listen, ask questions, go over steps, do the work Join Others in Groups - Decide to join in, decide how to join in, choose correct time, talk to others in the group, ask if you can join, join in and do the activities Apologize/Excuse Self - Be aware of a mistake, think over what to say, choose how to say it, choose to whom you will speak, choose where to speak, make the apology, try not to do it again Give a Compliment - Choose correct time and place, choose the person to compliment, choose the reason, choose how to give the compliment Make a Complaint - Notice a problem, choose if it is worth saying something, choose to whom you will complain, be clear, be calm, put yourself in their shoes, keep to the point, look at the behavior, don't attack the person, thank the person for listening Initiating Social Skills Initiating Social Skills includes: Greet Others/Start Conversations/ Give Information, Introduce Self, and more. Listen and Respond to Others - Show attention by listening, ask questions, repeat what is said, don't interrupt or judge, respond appropriately, etc. Follow Directions- Look at the person, listen carefully, repeat the directions, think about what to do, ask questions, follow the directions Understand Other's Feelings - Look at the person's face, eyes and actions, listen to what the person says, ask questions, decide what the other person is feeling, decide what to say or do Handle Criticism - Look at the person, listen to the criticism, don't get angry, learn to accept fair criticism, ask questions, ask for ways to improve, decide to act on the criticism Respond to Peer Pressure - Try to understand, remember you are in control, you can choose behavior, say no, give a reason for not doing what they want, ignore the person, change the subject, walk away Solve a Problem - Know there is a problem, state the problem, get the facts, organize, think about the facts, find causes, make a plan, do the plan, look at results Deal with an Angry Person - Be aware someone is angry, let them show their anger, later ask what was wrong, decide if it was your fault, if your fault say you are sorry, tell person you will try to correct behavior, try to do better
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Workplace Social Skills is a 3-CD system that covers the basics of social skills on the job. The 3 CDs include Personal, Initating, and Responding Social Skills.

Personal Social Skills

Personal Social Skills includes: Take Responsibility, Be Dependable, Accept Consequences, Maintain Hygiene, Grooming and Dress, and more.

Take responsibility - Know what you are to do, ask questions, complete work on time, do not blame others for your failures

Be dependable - Be on time, know what you are to do, do your own work, complete work on time and follow rules

Accept consequences - Know what to do, know the consequences of your actions, do your work, accept the results (good or bad), if results are bad, learn from it, make needed changes

Maintain Hygiene, Grooming, Dress - Bathe each day, brush teeth, shave, put on makeup, comb hair, use deodorant, dress for work, wash hands often

Be polite and courteous - Look at others, show respect, don't interrupt, listen, use correct manners

Tell the truth - Know what is true, tell the truth, be able to prove what is true

Be positive - Think positive thoughts, say positive things, feel and act positive

Have self control - Understand your feelings, separate feelings from actions, remain calm, do things when calm

Be Assertive - Think about what you need, calmly say what you want or need, ask for what you need calmly while respecting the thoughts and feelings of others.

Responding Social Skills

Responding Social Skills includes: Listen and Respond to Others, Give Directions, Understand Others' Feelings, and more.

Greet others/start conversations/give information - Make eye contact, keep correct space, greet others, use appropriate questions, comments, help

Introduce Self - Choose correct time and distance, make eye contact, greet others, tell your name, ask questions, give information

Ask for Help/Assistance/Feedback - Choose correct time and distance, make eye contact, ask for help, ask for feedback

Follow Directions - Look at person, choose correct distance, listen, ask questions, go over steps, do the work

Join Others in Groups - Decide to join in, decide how to join in, choose correct time, talk to others in the group, ask if you can join, join in and do the activities

Apologize/Excuse Self - Be aware of a mistake, think over what to say, choose how to say it, choose to whom you will speak, choose where to speak, make the apology, try not to do it again

Give a Compliment - Choose correct time and place, choose the person to compliment, choose the reason, choose how to give the compliment

Make a Complaint - Notice a problem, choose if it is worth saying something, choose to whom you will complain, be clear, be calm, put yourself in their shoes, keep to the point, look at the behavior, don't attack the person, thank the person for listening

Initiating Social Skills

Initiating Social Skills includes: Greet Others/Start Conversations/ Give Information, Introduce Self, and more.

Listen and Respond to Others - Show attention by listening, ask questions, repeat what is said, don't interrupt or judge, respond appropriately, etc.

Follow Directions- Look at the person, listen carefully, repeat the directions, think about what to do, ask questions, follow the directions

Understand Other's Feelings - Look at the person's face, eyes and actions, listen to what the person says, ask questions, decide what the other person is feeling, decide what to say or do

Handle Criticism - Look at the person, listen to the criticism, don't get angry, learn to accept fair criticism, ask questions, ask for ways to improve, decide to act on the criticism

Respond to Peer Pressure - Try to understand, remember you are in control, you can choose behavior, say no, give a reason for not doing what they want, ignore the person, change the subject, walk away

Solve a Problem - Know there is a problem, state the problem, get the facts, organize, think about the facts, find causes, make a plan, do the plan, look at results

Deal with an Angry Person - Be aware someone is angry, let them show their anger, later ask what was wrong, decide if it was your fault, if your fault say you are sorry, tell person you will try to correct behavior, try to do better