The Conover Company - Communication Skills

The Conover Company
Communication Skills This program covers basic communication topics including non-verbal communication, listening skills, and verbal-speaking. Includes bonus videos on how to: answer the door, answer the telephone, call on the telephone, make an appointment and more. Non-verbal communication - Facial expressions, Eye gaze, Touch, Gestures, Physical appearance Listening - Stop and Listen, Eye Contact, Pay attention, Don’t interrupt, Ask questions, Understand feelings, Get main ideas, Restate content, Understand others views, Avoid judgments Verbal-Speaking - Look at person, Think before speaking, Tone of voice, Speak slowly, Speak loud enough, Pay attention, Read reaction, Ask questions, Clarify, Speak complete thoughts, Ask for feedback Answering the Door - Door bell rings - Answer door, Look to see who it is, Ask who is there, When safe-unlock door, Say can I help you, Listen to person, Answer questions, Don’t buy anything from stranger, Don’t give out your information, Nicely ask them to leave, Close and lock door Answering a Telephone - Phone rings - Answer phone, Say hello, Say your name, Say how can I help you?, Answer to callers questions?, Write down information, Say goodbye, Hang up, Don’t answer personal questions, Don’t buy things form strangers Calling on a telephone - Look up number, Dial correct number, Speak clearly, Say hello, Can I speak to…, When person answers, say hello, State business, Write down information, Say goodbye and hang up, Don’t make prank calls, Don’t talk to long, Don’t call too early or late, Don’t be rude Making an Appointment by Telephone - Look up phone number, Dial correct number, Say hello, Want to make an appointment, Ask for available days, Decide on date and time, Give name, Give phone number, Write down place, date, and time, Confirm date and time, Say thank you, Hang up Pricing Information Communication Skills........................................... $79.00
A Division of Oakwood Solutions, L.L.C. Copyright 2010, All Rights Reserved 4 Brookwood Court Appleton, WI 54914 1-800-933-1933

The Conover Company

Communication Skills

This program covers basic communication topics including non-verbal communication, listening skills, and verbal-speaking. Includes bonus videos on how to: answer the door, answer the telephone, call on the telephone, make an appointment and more.

Non-verbal communication - Facial expressions, Eye gaze, Touch, Gestures, Physical appearance

Listening - Stop and Listen, Eye Contact, Pay attention, Don’t interrupt, Ask questions, Understand feelings, Get main ideas, Restate content, Understand others views, Avoid judgments

Verbal-Speaking - Look at person, Think before speaking, Tone of voice, Speak slowly, Speak loud enough, Pay attention, Read reaction, Ask questions, Clarify, Speak complete thoughts, Ask for feedback

Answering the Door - Door bell rings - Answer door, Look to see who it is, Ask who is there, When safe-unlock door, Say can I help you, Listen to person, Answer questions, Don’t buy anything from stranger, Don’t give out your information, Nicely ask them to leave, Close and lock door

Answering a Telephone - Phone rings - Answer phone, Say hello, Say your name, Say how can I help you?, Answer to callers questions?, Write down information, Say goodbye, Hang up, Don’t answer personal questions, Don’t buy things form strangers

Calling on a telephone - Look up number, Dial correct number, Speak clearly, Say hello, Can I speak to…, When person answers, say hello, State business, Write down information, Say goodbye and hang up, Don’t make prank calls, Don’t talk to long, Don’t call too early or late, Don’t be rude

Making an Appointment by Telephone - Look up phone number, Dial correct number, Say hello, Want to make an appointment, Ask for available days, Decide on date and time, Give name, Give phone number, Write down place, date, and time, Confirm date and time, Say thank you, Hang up

Pricing Information

Communication Skills........................................... $79.00